Sophos Managed Threat Response

Sophos Managed Threat Response – Expert-Led Threat Response
Sophos Managed Threat Response (MTR) provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully-managed service.
– Advanced threat hunting, detection, and response capabilities delivered as a fully- managed service
– Collaborate with a 24/7 response team that takes action to remotely contain and neutralize threats
– You decide and control what actions the MTR team takes and how incidents are managed
– Combines top-rated machine learning technology with a highlytrained team of experts
– Two tiers of service (Standard and Advanced) provide a comprehensive set of capabilities for organizations of all maturity levels

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Sophos Managed Threat Response

Sophos Managed Threat Response
24/7 threat hunting, detection, and response delivered by an expert team as a fully-managed service.

Expert-Led Threat Response
Sophos Managed Threat Response (MTR) provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully-managed service.

Threat Notification Isn’t the Solution – It’s a Starting Point
Other managed detection and response (MDR) services simply notify you of attacks or suspicious events. Then it’s up to you to manage things from there.

With Sophos MTR, your organization is backed by an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralize even the most sophisticated threats.

Highlights
- Advanced threat hunting, detection, and response capabilities delivered as a fully- managed service
- Collaborate with a 24/7 response team that takes action to remotely contain and neutralize threats
- You decide and control what actions the MTR team takes and how incidents are managed
- Combines top-rated machine learning technology with a highlytrained team of experts
- Two tiers of service (Standard and Advanced) provide a comprehensive set of capabilities for organizations of all maturity levels

Take Action Against Threats With a Dedicated Team of Response Experts
Sophos MTR arms you with a highly-trained team of threat hunters and response experts who:
- Proactively hunt for and validate potential threats and incidents
- Use all available information to determine the scope and severity of threats
- Apply the appropriate business context for valid threats
- Initiate actions to remotely disrupt, contain, and neutralize threats
- Provide actionable advice for addressing the root cause of recurring incidents

Complete Control and Transparency
We do the work, but you own the decisions. This means you control how and when potential incidents are escalated, what response actions (if any) you want us to take, and who should be included in communications. Weekly and monthly reports let you know what is happening in your environment and what steps have been taken to keep you safe.
- Notify
We notify you about the detection and provide details to help you with prioritization and response.
- Collaborate
We work with your internal team or external point(s) of contact to respond to the detection.
- Authorize
We handle containment and neutralization actions and inform you of the action(s) taken.

Machine-Accelerated Human Response
Built on our Intercept X Advanced with EDR technology, Sophos MTR fuses machine learning technology and expert analysis for improved threat hunting and detection, deeper investigation of alerts, and targeted actions to eliminate threats with speed and precision.

The Capabilities of a Modern SOC Delivered as a Fully-Managed Service
Sophos MTR features two service tiers (Standard and Advanced) to provide a comprehensive set of capabilities for organizations of all sizes and maturity levels.

Experiencing an active cyber attack ?
If you need immediate assistance but are not already a Sophos MTR customer, we can still help. With Sophos Rapid Response, we get you out of the danger zone fast with our 24/7 team of incident response experts. Onboarding starts within hours, and the majority of customers are triaged in 48 hours.

1. High-Fidelity Detection
We combine deterministic and machine learning models to spot suspicious behaviors and the tactics, techniques, and procedures used by the most advanced adversaries.
2. Proactive Defense
Combining threat intelligence with newly-discovered indicators of compromise identified through threat hunts, Intercept X proactively protects your environment.
3. Elite Expertise
Our highly-trained team of threat hunters, engineers, and ethical hackers has your back 24/7, investigating anomalous behavior and taking action against threats.
4. Outcome-Focused Security ™
Every hunt, investigation, and response action results in decision-driving data that is to enhance configurations and automated detection capabilities.

Beyond the Endpoint
To have the most complete picture of a customer’s environment, analysts need the broadest range of telemetry to ensure they have both the visibility and context to provide the absolute best protection. Sophos MTR goes beyond the endpoint adding in telemetry from other sources including network data, and cloud data. By extending visibility MTR operators can enrich endpoint investigations, better detect suspicious activity, and quickly neutralize active threats.

Threat Notification Isn’t the Solution – It’s a Starting Point
Few organizations have the right tools, people, and processes in-house to effectively manage their security program around-the-clock while proactively defending against new and emerging threats. Going beyond simply notifying you of attacks or suspicious behaviors, the Sophos MTR team takes targeted actions on your behalf to neutralize even the most sophisticated and complex threats.
With Sophos MTR, your organization is armed with a 24/7 team of threat hunters and response experts who will:
- Proactively hunt for and validate potential threats and incidents
- Use all available information to determine the scope and severity of threats
- Apply the appropriate business context for valid threats
- Initiate actions to remotely disrupt, contain, and neutralize threats
- Provide actional advice for addressing the root cause of recurring incidents

Sophos MTR Service Tiers
Sophos MTR features two service tiers (Standard and Advanced) to provide a comprehensive set of capabilities for organizations of all sizes and maturity levels. Regardless of the service tier selected, organizations can take advantage of any of the three response modes (notify, collaborate, or authorize) to fit their unique needs.

1. Sophos MTR: Standard
- 24/7 Lead-Driven Threat Hunting
Confirmed malicious artifacts or activity (strong signals) are automatically blocked or terminated, freeing up threat hunters to conduct lead-driven threat hunts. This type of threat hunt involves the aggregation and investigation of causal and adjacent events (weak signals) to discover new Indicators of Attack (IoA) and Indicators of Compromise (IoC) that previously could not be detected.
- Security Health Check
Keep your Sophos Central products--beginning with Intercept X Advanced with EDR--operating at peak performance with proactive examinations of your operating conditions and recommended configuration improvements
- Activity Reporting
Summaries of case activities enable prioritization and communication so your team knows what threats were detected and what response actions were taken within each reporting period.
- Adversarial Detections
Most successful attacks rely on the execution of a process that can appear legitimate to monitoring tools. Using proprietary investigation techniques, our team determines the difference between legitimate behavior and the tactics, techniques, and procedures (TTPs) used by attackers

2. Sophos MTR: Advanced Includes all Standard features, plus the following:
- 24/7 Leadless Threat Hunting
Applying data science, threat intelligence, and the intuition of veteran threat hunters, we combine your company profile, high-value assets, and high-risk users to anticipate attacker behavior and identify new Indicators of Attack (IoA).
- Enhanced Telemetry
Threat investigations are supplemented with telemetry from other Sophos Central products extending beyond the endpoint to provide a full picture of adversary activities.
- Proactive Posture Improvement
Proactively improve your security posture and harden your defenses with prescriptive guidance for addressing configuration and architecture weaknesses that diminish
your overall security capabilities.
- Dedicated Threat Response Lead
When an incident is confirmed, a dedicated threat response lead is provided to directly collaborate with your onpremises resources (internal team or external partner) until the active threat is neutralized.
- Direct Call-In Support
Your team has direct call-in access to our security operations center (SOC). Our MTR Operations Team is available around-the-clock and backed by support teams spanning 26 locations worldwide.
- Asset Discovery
From asset information covering OS versions, applications, and vulnerabilities to identifying managed and unmanaged assets, we provide valuable insights during impact
assessments, threat hunts, and as part of proactive posture improvement recommendations.

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